Scaled Agile
Agile Project Management (AgilePM) Practitioner Excluding Handbook (Including Exam)
Book seat
FromR9 800
SDI
Service Desk Manager (Including Exam)
Service Desk Manager (Including Exam) — SDI training aligned to PeopleCert skills and certification paths.
LevelAssociate
Duration3 days
ModesIn Person,Virtual
CategoryProject Management
About this course
This SDI course from TORQUE IT prepares learners for real-world peoplecert scenarios.
Programme focus: Service Desk Manager (Including Exam).
Catalogue path: PeopleCert › SDI.
Available delivery locations include Cape Town, Johannesburg, MHD Cape Town, MHD Woodmead, Virtual.
Delivered by accredited instructors with hands-on labs, practical exercises and post-course support.
What you'll learn
- Service Desk Manager (Including Exam)
- PeopleCert fundamentals
- Practical labs and exercises
- Best practices and exam preparation
Project Management learning path
105 courses across 17 vendors in Project Management.
Project Management learning path
- ABC Scrum Master (Including Exam)
- Agile Project Management (AgilePM) Practitioner and Handbook (Including Exam)
- Agile Project Management (AgilePM) Practitioner Excluding Handbook (Including Exam)
- Agile Project Management Combined (Including Exams)
- Agile Project Management v2 to v3 Conversion Course
- AgileBA Combined (Including Exams)
- AgileBA Practitioner Excluding Handbook (Including Exam)
- AgileBA Practitioner Including Handbook (Including Exam)
- Leading SAFe (Including Exam)
- PMI Agile Certified Practitioner (PMI-ACP) Certification Exam Prep Training Program
- SAFe DevOps (Including Exam)
- SAFe for Architects (Including Exam)
- SAFe for Teams (Including Exam)
- SAFe Lean Portfolio Management (Including Exam)
- SAFe Product Owner/Product Manager (Including Exam)
- SAFe Scrum Master (Including Exam)
- Scrum Agile Master Certified (Including Exam)
- Scrum Developer Certified (Including Exam)
- Scrum Master Certified (Including Exam)
- Scrum Product Owner Certified (Including Exam)
- ITIL Foundation (Version 5) (Including Exam Voucher)
- ITIL Foundation (Version 5) (Including Take 2 Resit Exam Voucher)
- ITIL Foundation Bridge (Version 5) Including Exam
- ITIL 4 Practitioner: Change Enablement eLearning (Including Exam)
- ITIL 4 Practitioner: Continual Improvement eLearning (Including Exam)
- ITIL 4 Practitioner: Deployment Management eLearning (Including Exam)
- ITIL 4 Practitioner: Incident Management eLearning (Including Exam)
- ITIL 4 Practitioner: IT Asset Management eLearning (Including Exam)
- ITIL 4 Practitioner: Monitoring and Event Management eLearning (Including Exam)
- ITIL 4 Practitioner: Problem Management eLearning (Including Exam)
- ITIL 4 Practitioner: Relationship Management eLearning (Including Exam)
- ITIL 4 Practitioner: Release Management eLearning (Including Exam)
- ITIL 4 Practitioner: Service Configuration Management eLearning (Including Exam)
- ITIL 4 Practitioner: Service Desk eLearning (Including Exam)
- ITIL 4 Practitioner: Service Level Management eLearning (Including Exam)
- ITIL 4 Practitioner: Service Request Management eLearning (Including Exam)
- ITIL 4 Practitioner: Supplier Management eLearning (Including Exam)
- Essentials for PMO Administrators (Including Exam)
- PRINCE2 Agile Foundation and Digital Core Guidance (Including Exam)
- PRINCE2 Agile Foundation and Printed Core Guidance (Including Exam)
- PRINCE2 Foundation and Digital Core Guidance (Including Exam)
- PRINCE2 Foundation and Printed Core Guidance (Including Exam)
- PRINCE2® Foundation eLearning (Including Exam)
- Project Management Foundation to Intermediate Level
- CAPM Certification Exam Prep Training Program (Excluding Exam)
- PMI Authorized PMP Exam Prep (Excluding Exam)
- PRINCE2 Agile Combined and Digital Core Guidance (Including Exams)
- PRINCE2 Agile Combined and Printed Core Guidance (Including Exams)
- PRINCE2 Agile Practitioner and Printed Core Guidance (Including Exam)
- PRINCE2 Agile Practitioner Excluding Core Guidance (Including Exam)
- PRINCE2 Fast Track and Digital Core Guidance (Including Exams)
- PRINCE2 Fast Track and Printed Core Guidance (Including Exams)
- PRINCE2 Practitioner and Printed Core Guidance (Including Exam)
- PRINCE2 Practitioner Excluding Core Guidance (Including Exam)
- PRINCE2® Practitioner eLearning (Including Exam)
- ITIL 4 Acquiring & Managing Cloud Services (Including Exam)
- ITIL 4 Create, Deliver & Support (Including Exam)
- ITIL 4 Digital & IT Strategy (Including Exam)
- ITIL 4 Direct, Plan & Improve (Including Exam)
- ITIL 4 Drive Stakeholder Value (Including Exam)
- ITIL 4 High Velocity IT (Including Exam)
- ITIL 4 IT Asset Management (Including Exam)
- ITIL 4 Sustainability in Digital & IT (Including Exam)
- Further Education and Training Certificate: PC Engineering
- Further Education and Training Certificate: PC Support
- National Certificate: Business Analysis
- National Certificate: Business Analysis Support Practice
- National Certificate: Information Technology: Database Administration
- National Certificate: Information Technology: Systems Support
- Occupational Certificate: Cloud Administrator
- Occupational Certificate: Design Thinking Practitioner
- Occupational Certificate: Internet Of Things Developer
Course content
| Module | What's covered |
|---|---|
| Module 1: Service Desk Manager (Including Exam) | Explore service desk manager (including exam) within the context of Service Desk Manager (Including Exam). |
| Module 2: PeopleCert fundamentals | Explore peoplecert fundamentals within the context of Service Desk Manager (Including Exam). |
| Module 3: Practical labs and exercises | Explore practical labs and exercises within the context of Service Desk Manager (Including Exam). |
| Module 4: Best practices and exam preparation | Explore best practices and exam preparation within the context of Service Desk Manager (Including Exam). |
Certification
On successful completion of this course students receive a TORQUE IT attendance certificate.
This programme supports preparation for SDI certification exams relevant to Service Desk Manager (Including Exam).
Course dates
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